North Cumbria Integrated Care Foundation Trust (NCIC)

Complaints Level 2

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This package supports those staff involved in the investigation of a complaint or nominated as Complaints Lead to lead, oversee complaint investigations and draft a response letter on behalf of the Chief Executive for complaints investigated under the NHS procedure. Staff include:

  • General Managers
  • Matrons
  • Business Managers
  • Deputy Business Managers
  • Department Heads

This package follows on from Level 1 Complaints Handling aimed at all staff.

Resource details

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Contributed by: North Cumbria Integrated Care Foundation Trust (NCIC)
Authored by: NCIC, NCIC
Licence: Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International More information on licences
First contributed: 23 May 2022
Audience access level: Full user

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