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NHSE TEL Support: Management: Assertiveness in the Workplace
Assertiveness is getting the attention and the respect you deserve while at the same time, respecting the views of the person you are talking to. It's a two way process consisting of adult, professional and constructive dialogue. Assertiveness is not being passive, or aggressive, it is somewhere inbetween. This module give you the confidence to apply the skills of assertive behaviour in the workplace so benefitting yourself and your team.
Objectives
- Identify the difference between passive, aggressive and assertive behaviour
- Understand how assertive behaviour can get your desired outcome
- Understand the principles of being assertive
- Identify the importance of giving and receiving honest feedback
- Identify how to apply the skills of assertive behaviour in the workplace
Resource details
| Contributed by: | NHSE TEL Support |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 01 September 2023 |
| First contributed: | 24 September 2012 |
| Audience access level: | Full user |
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