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NHSE TEL Support
NHSE TEL Support: Conflict Resolution - Level 1
Welcome to this e-Learning Lite package on Conflict Resolution.
Objectives:
• The role of NHS Protect and Specialist Security personnel
• Common causes and the different stages of conflict
• Reducing the risk of conflict including use of reflection of previous experiences
• Methods of communicating and the role of verbal and non-verbal communication
• Causes of communication breakdown including cultural differences
• Communication models for conflict resolution
• Behavioural pattern of individuals during conflict
• Warning and danger signs of conflict
• Procedural and environmental factors affecting conflict situations
• Using safe distances in conflict situations
• Different methods of dealing with diverse conflict situations
• The appropriate use of reasonable force
• The range of support available for those affected by a violent incident
• The need to provide support and the wider benefits
Objectives:
• The role of NHS Protect and Specialist Security personnel
• Common causes and the different stages of conflict
• Reducing the risk of conflict including use of reflection of previous experiences
• Methods of communicating and the role of verbal and non-verbal communication
• Causes of communication breakdown including cultural differences
• Communication models for conflict resolution
• Behavioural pattern of individuals during conflict
• Warning and danger signs of conflict
• Procedural and environmental factors affecting conflict situations
• Using safe distances in conflict situations
• Different methods of dealing with diverse conflict situations
• The appropriate use of reasonable force
• The range of support available for those affected by a violent incident
• The need to provide support and the wider benefits
Resource details
| Contributed by: | NHSE TEL Support |
| Authored by: |
|
| Licence: | © All rights reserved More information on licences |
| Last updated: | 29 August 2023 |
| First contributed: | 19 March 2015 |
| Audience access level: | Full user |
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