Choice and Personalised Care in Maternity and Neonatal Services

Skills for Personalised Care Conversations - Antenatal Virtual Patient Scenario

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This interactive, online training scenario aims to improve your understanding of the tools and techniques that help enable personalised care and demonstrates how to integrate personalised care into everyday practice. In this exercise, you are a maternity team member in an antenatal appointment with a service user. This scenario has a focus on personalised conversations, rather than the clinical situation. This is to help you to build skills and techniques that will improve the conversations you have with service users. The aim is to enable conversations that are personalised, to ensure each person's care is in line with their needs and preferences. The scenario will take around 15 minutes to complete.

You will shortly be greeting Leela Thomas for her 28 week antenatal appointment.

To talk to Leela, use your mouse to select an option from those presented on the screen during the consultation.

At the end of this scenario Leela will give you feedback about how you did, based on your specific choices of response. Following this feedback you will receive a rating for each of the choices you selected throughout the exercise. This will show how you can improve your personalised conversations. You will receive further information and links to resources about personalised care techniques. You can download and keep this information for future reference.

After your initial attempt and taking on board the feedback, you can make further attempts at the scenario to explore new interactions with Leela to help you achieve the ideal personalised conversation for her antenatal appointment.

Additional information

This is an interactive scenario. It will take around 15 minutes to complete. By the end of this training you will have learned specific techniques you can use in conversations with service users to help enable good personalised care.

Resource details

Contributed by: Choice and Personalised Care in Maternity and Neonatal Services
Authored by: NHS England National Maternity and Neonatal Programme
Licence: More information on licences
Last updated: 14 August 2024
First contributed: 14 August 2024
Audience access level: General user

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