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Managing Customers Using Technology
What You Will Learn In This Free Course
- Explain what customer relationship management is and used for
- Describe the structure of customer relationship management
- Explain why the customer should be the centre of your business
- Discuss the importance of nurturing your customers
- Explain the purpose of a campaign for your company
- Describe how technology will help with customer interaction on the move
- Explain why you should set expectations for your customer interaction
Resource details
| Contributed by: | Digital Academy |
| Authored by: |
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| Licence: | More information on licences |
| First contributed: | 19 May 2025 |
| Audience access level: | Full user |
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