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Complaints Level 2
This package supports those staff involved in the investigation of a complaint or nominated as Complaints Lead to lead, oversee complaint investigations and draft a response letter on behalf of the Chief Executive for complaints investigated under the NHS procedure. Staff include:
- General Managers
- Matrons
- Business Managers
- Deputy Business Managers
- Department Heads
This package follows on from Level 1 Complaints Handling aimed at all staff.
Resource details
| Contributed by: | North Cumbria Integrated Care Foundation Trust (NCIC) |
| Authored by: |
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| Licence: | Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International More information on licences |
| First contributed: | 23 May 2022 |
| Audience access level: | Full user |
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