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Customer Care
Please Note:
The NCA Digital Learning Team create educational programmes to meet the specific training needs, policies, and procedures of the NCA audience. If you are not a member of the NCA but would like access any of our content or you are interested in it being adapted to your context, please contact the NCA Digital Learning Manager: j.trier@nca.nhs.uk or digitallearning@nca.nhs.uk
Please include your name, role, contact details, the course(s) you wish to access or have adapted, and your reasons for doing so.
Course Details:
Audience: All Staff
Duration: 30 minutes
Contents:
- Introduction
- Welcome Message
- Activity One: Customer Care at Reception
- Activity Two: Customer Care in telephone calls
- The Customer Service Excellence Standard (CSE)
- How can my ward or department get involved with the TrustCustomer Care Framework?
Resource details
| Contributed by: | Northern Care Alliance NHS Foundation Trust |
| Authored by: |
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| Licence: | Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International More information on licences |
| Last updated: | 11 January 2024 |
| First contributed: | 13 May 2022 |
| Audience access level: | Full user |
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