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LUHFT - Additional Content - Compassionate Communication
Introduction
•Underpins everything we do in healthcare
•Compassion can improve every moment of communication
•Sensitivity to suffering in others and yourself, with a commitment to try to relieve and prevent it (Paul Gilbert, 2017)
•Can improve patient experience and engagement with care and reduce adverse incidents
•93% of recent complaints at the Trust were about communication
•Can also improve our satisfaction in our work
•Good staff experience is linked to good patient outcomes
•We want to communicate compassionately
•We all get it wrong at times
•Please try to give this session your full attention
Resource details
| Contributed by: | Liverpool University Hospital NHS Foundation Trust elearning |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 22 May 2024 |
| First contributed: | 26 May 2022 |
| Audience access level: | Full user |
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