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Managing conflict
Certificate available: complete this course to be awarded a certificate
This course looks at the tools and techniques used to improve the engagement and motivation of individuals and teams.You will learn the importance of managing relationships to achieve your organisation's business aims and objectives.
The nature of conflict is explored, as well as techniques to help you manage this. Once completed you will be able to identify the skills and techniques used to influence others and to successfully negotiate and manage conflict.
Resource details
| Contributed by: | Healthcare Financial Management Association (HFMA) |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 02 February 2024 |
| First contributed: | 24 July 2023 |
| Audience access level: | Full user |
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