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Handling Difficult Conversations
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It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
Resource details
| Contributed by: | CSH Surrey |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 30 August 2024 |
| First contributed: | 30 August 2024 |
| Audience access level: | Full user |
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