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Claims CaseHub Training - Closure and Challenge
Welcome to the short Closure and Challenge training module. This session examines the closure of a case following a full repudiation, and explores the steps involved when reopening the case if a liability challenge is received.
Casehub defines a challenge as either a challenge following service of the letter of response fully repudiating the claim, an appeal, or the issue of court proceedings. When you have completed this module, you should be able to:
- Complete the Close Case task.
- Complete the steps in a send case closure letter task.
- Process files in soft closure.
- Reopen a case upon receipt of a LOR challenge.
- Instruct Panel following an LOR challenge.
Resource details
| Contributed by: | NHS Resolution CSP |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 05 June 2025 |
| First contributed: | 01 April 2025 |
| Audience access level: | General user |
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