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Civility saves lives in healthcare (New & Curious)
We are healthcare professionals aiming to raise awareness of the power of civility in patient care and the impacts of incivility on teamwork and patient outcomes.
Teamwork
Everything we do for our patients requires teamwork.
It may come as no surprise by now, that good teams perform better and this leads to better outcomes.
We often think about what makes a good team; clear roles, good communication, a shared vision or goal come to mind easily.
But how often do we consider the team culture in that? Feeling valued and respected as part of the team - do these matter?
Why good teams matter in healthcare
The King's Fund Survey[1] identified numerous benefits from when staff perceived themselves to be in a good team:
- Reduced Hospital Standardised Mortality Rates
- Reduced patient complaints
- Improved staff satisfaction
- Improved staff performances
- Better reported health of staff
So when we are in a team which values and respects us, the benefits impact us and our patients.
Additional information
Various resources from UK based website Civility Saves Lives, a self funded, collaborative project with a mission to promote positive behaviours and share the evidence base around behaviours
Resource details
| Contributed by: | NHSE Allyship Repository |
| Authored by: |
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| Licence: | More information on licences |
| First contributed: | 09 June 2025 |
| Audience access level: | General user |
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