Maternity Telephone Triage

Maternity Telephone Triage

Certificate available: complete this course to be awarded a certificate

5 out of 5 (5 ratings)

TheMaternity Telephone Triagecourse equips midwives, maternity triage nurses,and other frontline staff with the skills to perform safe, consistent telephone assessment of pregnant and postpartum callers. Through case-based scenarios, structured assessment frameworks and escalation protocols, learners will recognise red flags, provide appropriate self-care advice, and make timely referrals. The course reduces variation in telephone practice, increases clinician confidence, improves patient safety, and supports more efficient use of maternity services.

Resource details

Contributed by: Maternity Telephone Triage
Authored by: Paige McCretton, East and North Hertfordshire Teaching NHS Trust, Registered Midwife
Mary Goodin, East and North Hertfordshire Teaching NHS Trust, Consultant Obstetrician
Licence: © All rights reserved More information on licences
Last updated: 29 September 2025
First contributed: 23 September 2025
Audience access level: General user

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