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Resource: Inclusive digital healthcare: a framework for NHS action on digital inclusion
Purpose & Context
A strategic framework to ensure digital health benefits reach everyone—alongside maintaining non-digital access. Addresses rising inequalities amid rapid NHS App and online service adoption.
Key Barriers
- ~7% of households lack internet; ~10 million adults lack basic digital skills
- Disconnected groups: older adults, low-income households, disabled people, inclusion-health cohorts, rural areas, non-English speakers
Five Domains of Action
- Devices & Connectivity: Use Digital Exclusion Risk Index; partner locally for access
- Accessibility & Usability: Follow NHS design/accessibility standards; simplify language; co-design with users
- Skills & Capability: Train staff and public; collaborate with VCSE, local govt, and education providers
- Beliefs & Trust: Build confidence with voice of trusted community figures
- Leadership & Partnerships: Integrate equality impact assessments, data monitoring, and collaboration across ICS/PCN/government
Supporting Evidence & Resources
Aligned with Inclusion Health and Primary Care digital guidance; Implementation faces resource/staffing challenges. Local initiatives like Nottingham’s digital coordinators exemplify practical adoption.
Resource details
| Contributed by: | AHP Workforce Toolkit |
| Authored by: |
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| Licence: | More information on licences |
| First contributed: | 28 November 2025 |
| Audience access level: | General user |
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