WE-R NHS (Workforce and Education Research NHS)

The Health Foundation Guide - Quality improvement made simple

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Why does quality improvement matter?

Every health care system is built on a complex network of care processes and pathways. The quality of the care delivered by the system depends to a large extent on how well this network functions, and how well the people who provide and manage care work together.

The overall aim is simple: to provide high-quality care to patients and improve the health of our population. Yet, as every patient and professional can testify, for every process or pathway that works well, there is another that causes delay, wasted effort, frustration or even harm.

Quality improvement is about giving the people closest to issues affecting care quality the time, permission, skills and resources they need to solve them. It involves a systematic and coordinated approach to solving a problem using specific methods and tools with the aim of bringing about a measurable improvement.

Additional information

A guide to quality improvement

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Contributed by: WE-R NHS (Workforce and Education Research NHS)
Authored by: The Health Foundation
Licence: More information on licences
First contributed: 31 March 2026
Audience access level: General user

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