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Equality & Diversity e-learning Module 4 - Inclusive Communication
Certificate available: complete this course to be awarded a certificate
Inclusive Communication: Recognise common communication barriers, understand the impact of exclusionary language and microaggressions, and apply the principles of inclusive communication to everyday workplace interactions.
Further Reading and References:
- ACAS: https://www.acas.org.uk/discrimination-and-the-law
- EHRC: https://www.equalityhumanrights.com/guidance/public-sector/public-sector-equality-duty/assessing-impact-and-public-sector-equality-2
- UK Government website: https://www.gov.uk/government/publications/public-sector-equality-duty-guidance-for-public-authorities/public-sector-equality-duty-guidance-for-public-authorities
- Hidalgo's levels of culture: https://ready.web.unc.edu/section-1-foundations/module-7/
- MANDELA model: https://www.developingtogetherswtp.org.uk/wp-content/uploads/2020/11/PCF-3_-Tool-8-Mandela-Model-1.docx.pdf
- ASKED model: https://www.vhwfresourcelibrary.org/resources/30_campina_bacote%20Cultural%20Competency.pdf
- Unconscious bias: https://asana.com/resources/unconscious-bias-examples
- Cognitive biases: https://thedecisionlab.com/biases
- Inclusive communication: https://www.aihr.com/blog/inclusive-communication/ , https://www.grammarly.com/business/learn/barriers-to-effective-communication/ , and https://haiilo.com/blog/comms-barriers-are-hurting-your-team-heres-how-to-fix-them-for-good
- Inclusive language: https://www.apa.org/about/apa/equity-diversity-inclusion/language-guidelines
- Microaggressions: https://equality-diversity.ed.ac.uk/students/microaggressions/what-are-microaggressions and https://www.inclusiveemployers.co.uk/blog/definitive-guide-to-microaggressions/
Resource details
| Contributed by: | Norfolk & Suffolk Training Hub |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 11 August 2026 |
| First contributed: | 23 July 2026 |
| Audience access level: | General user |
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