You have to be signed in to use this resource.
Foundations of Kinder Feedback
The course duration: 29 minutes
The course objectives:
-
To explore the reasons why giving feedback is important, both appreciative
and critical feedback
-
To identify what giving kinder feedback looks like in practice and when we
need to and do not need to give it
-
To learn the basics of how to give feedback in the kindest way and to deliver
the best results using our simple BUILD and ABC tools and techniques
The course description:
This short course takes the learner through the foundations of giving kinder feedback. Learners will be taken through both the WHY the WHAT and the HOW of giving appreciation and critical feedback through video-based learning. Learners will be shown practical tools and techniques that can be practiced straight away.
The audience: All staff in clinical and non-clinical roles
Speaking with BUILD Interactive video Scenarios Elearning (x12)
The course duration: approx. 70 minutes
The course objectives:
-
To practice further the BUILD model introduced in Foundations of Kinder
Feedback
-
To demonstrate real world scenarios where the BUILD model can be
practiced effectively
-
To illustrate how giving feedback in the wrong way can lead to undesirable
outcomes
The course description:
This course guides learners through application of the BUILD feedback model through interactive video scenarios. Learners are shown different scenarios where feedback might be given covering rudeness, bullying, performance management and safety. They are asked to choose from a selection of options what should happen next and are taken through a series of potential outcomes until they reach the best possible outcome.
The audience is: Those staff who have already completed Foundations of Kinder Feedback or Great Feedback, Great Results
Resource details
| Contributed to: |
Community contributions Community resources are online learning and digital materials provided by the wider Learning Hub community that anyone can contribute to. |
| Contributed by: | Carl Bellamy |
| Authored by: |
|
| Licence: | © All rights reserved More information on licences |
| Last updated: | 26 August 2021 |
| First contributed: | 26 August 2021 |
| Audience access level: | Full user |
Share this resource
Report an issue with this resource
You may report a resource, for example, if there is an issue with copyright infringement, breach of personal data, factual inaccuracies, typing errors or safety concerns. The type of issue will determine whether the resource is immediately removed from the platform or if the contributor is asked to make amendments. You can report a resource from the resource information page or by contacting the Learning Hub support team.
You can contact the Learning Hub support team by completing the support form or if you have a general enquiry you can email enquiries@learninghub.nhs.uk.