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Great Feedback. Great Results
Great Feedback, Great Results
The course duration: Approx. 90 mins The course objectives:
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Understand the risks and potential impact of not speaking up
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Learn about the WHAT, WHY and HOW of appreciation including the ABC
model of Appreciation
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Identify the benefits of giving praise
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Learn about the WHAT, WHY and HOW of giving great feedback including the
BUILD feedback model
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Explore using the BUILD model in practice and in more detail
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Understand the difference between facts and judgments
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Practice real world scenarios where BUILD may be used
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Make preparations to start practicing and using BUILD
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Learn how to receive feedback as a GIFT
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Create an Action plan for next steps
The course description:
This course provides a more in-depth learning about giving feedback and explores in detail the BUILD feedback model and the ABC model of appreciation. Learners will understand how judgments can often play a role in giving the wrong kind of feedback and how to avoid this. Learners will also be able to practice and prepare for using these models in their lives and create an action plan moving forward.
Is the audience: All managers, leaders or managers of front line staff
Resource details
| Contributed to: |
Community contributions Community resources are online learning and digital materials provided by the wider Learning Hub community that anyone can contribute to. |
| Contributed by: | Carl Bellamy |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| Last updated: | 31 August 2021 |
| First contributed: | 26 August 2021 |
| Audience access level: | Full user |
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