377 MY Values into Action- Kindness into Action- Module 3- Undoing unkindness

Module 3: Undoing unkindness
Bringing to live how rudeness harms staff wellbeing and patient safety.
• What makes a bad day at work in healthcare: colleagues’ behaviours
• The impact of incivility on cognitive function, helpfulness and trust
• The evidence against incivility: how it harms patient safety
• The evidence against bullying: how harms staff wellbeing
• Bringing it all together: our behaviours are our choice

Module duration: Approx. 40 min
Module description: In this module you’ll learn how unkindness, from uncivil behaviour to
banter, to bullying, impacts on the safety and wellbeing of staff and patients. The good news
is we can do something about it…
Module objectives:
• Discover the surprising benefit of more kind and positive interactions
• Understand what unkindness looks like in healthcare, and how you might recognise
this in your day-to-day work
• Explore how to undo unkindness