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Managing conflict and challenging conversations between families and neonatal healthcare providers
Certificate available: complete this course to be awarded a certificate
This neonatal module is divided into two parts:
- Part 1 explores key causes of conflict in neonatal care settings which can lead to conflict between caregivers and healthcare providers.
- Part 2 teaches skills and strategies to prevent and respond to conflicts which arise in neonatal care.
Also see the Foundation course on managing conflict between caregivers and healthcare providers: https://www.e-lfh.org.uk/programmes/recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers/#:~:text=About%20the%20programme,-Introduction&text=Providing%20clinicians%20with%20knowledge%2C%20skills,builds%20confidence%20in%20managing%20conflict.
Learning objectives
By the end of this module you should be able to:
Recognise and understand the causes, impact and consequences of conflict in neonatal healthcare settings.
Use strategies and skills for managing conflict and challenging conversations with families in neonatal care.
Acknowledge conflict and engage with families confidently and compassionately when conflict arises.
Resource details
| Contributed by: | Recognising and managing conflict between children’s families and healthcare providers |
| Authored by: |
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| Licence: | © All rights reserved More information on licences |
| First contributed: | 15 November 2024 |
| Audience access level: | Full user |
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