Recognising and managing conflict between children’s families and healthcare providers
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Training Resources

The Medical Mediation Foundation has created an interactive training programme. There are 3 modules, and you will learn:

Module 1
Looks at the how we define conflict in children’s healthcare, its causes and consequences and the impact it can have on all those involved.

Module 2
Introduces you to the conflict pathway; a research-based pathway developed to help recognise the triggers and warning signs of conflict and how it escalates.

Module 3
Introduces you to some of the key skills to manage conflict at different stages of escalation.
The whole programme will take you 2 to 3 hours to complete but is self-paced, so you can pause and resume as you need, with the programme automatically saving your progress as you go.

Understanding and managing conflict in children's healthcare