NHS Talking Therapies for Anxiety and Depression: Positive Practice Guides

NHS Talking Therapies: Working With Underrepresented Communities is a programme of eLearning sessions based on two national Positive Practice Guides: the Older People’s Positive Practice Guide (2021) and the Black, Asian and Minority Ethnic Service User Positive Practice Guide (2019). The programme supports NHS Talking Therapies practitioners to improve access, experiences and outcomes for people who are often underrepresented in services, including older adults and people from ethnically and culturally diverse communities. The programme is made up of a set of eLearning sessions. 

 

Intended audience 

This programme is for NHS Talking Therapies staff, including: 

• Psychological Wellbeing Practitioners 

• High-Intensity Therapists 

• Supervisors and service leads 

• Any staff working with underrepresented groups 

 

Key areas covered 

Across the eLearning, learners explore: 

• Why some groups find it harder to access NHS Talking Therapies 

• Barriers faced by older adults and ethnically diverse communities 

• Practical steps to make services easier to reach 

• How to support people’s needs in a respectful and culturally aware way 

• Examples of service changes that can improve experiences and outcomes 

 

Learning objectives 

By the end of this programme, learners will be able to: 

• Understand the key challenges faced by underrepresented communities 

• Recognise how age, culture and community experiences affect access and engagement 

• Take practical actions to make services more welcoming and inclusive 

• Use examples from the Positive Practice Guides to improve care 

• Support better outcomes for people who may not usually access NHS Talking Therapies