Healthcare support workers' handbook

The Healthcare Support Worker (HCSW) Handbook is an online, easy-to-use interactive resource for anyone in, or interested in, a HCSW role. It brings together key information about the HCSW journey, including applying for a role, the Care Certificate, career development, skills and “day in the life” videos. The handbook is flexible and can be explored in any order, depending on what is most useful to the learner. 

 

Intended audience 

This programme is for: 

• Healthcare Support Workers 

• People interested in becoming a HCSW 

• HCSW leads in trusts 

• Nursing leads 

• Education leads 

 

Key areas covered 

The handbook includes: 

• Guidance on how to apply for a HCSW role 

• Information about the Care Certificate 

• Career development pathways 

• Skills and training opportunities 

• “Day in the life” videos showing different HCSW roles 

• Support on raising concerns, health and wellbeing and buddying 

• Resources designed to help learners at any stage of their HCSW journey