The Art of Honest Conversation

Most would agree that regular, constructive and developmental feedback to colleagues is a healthy part of the culture of any business or organisation. Yet sometimes feedback needs to be more direct especially when challenging undesirable or simply unacceptable behaviours of colleagues. Although these conversations are at times needed, they are continuously at risk of getting postponed or deemed as just too difficult and therefore avoided altogether.

The consequences in healthcare settings of not addressing these are many, ranging from poor relationships or unhelpful team dynamics, to serious issues around quality of care or even issues of malpractice not being addressed.