Digital Academy

User Research and Service Design

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Watch this overview of user research and its link to service design from Bella Burt-Morris, Design Director (DesignOperations) TPXimpact and Naz Akhtar, Senior Product Manager: Trainee Information Systems (TIS). Recorded at HEE's user-centred design community of practice (CoP) December 2022.

Contributed by: Digital Academy
Authored by: Naz Akhtar, NHS England, Senior Product Manager: Trainee Information Systems (TIS)
Bella Burt-Morris, TPXimpact, Design Director (Design Operations)
Licence: © All rights reserved More information on licences
Last updated: 21 February 2024
First contributed: 21 February 2024
Audience access level: Full user

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